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Professional Printing Services – FAQ

Frequently asked questions about using Kaleidoprint professional printing services

Q: How long will my print order take before it is ready?

A: This depends on the artwork and complexity of the job. Once you have approved the proof provided, it will usually take three to five working days to get the job done. However, we will do our very best to get the job done as soon as possible.

Q: How can I ensure my details and design are correct before going to print?

A: We will always send you a proof before we run the print job. We will give you time to check the proof to make sure everything is correct and exactly the way you want it. We will wait for your sign off of approval before we print.

Q: How do I know if my artwork is print ready?

A: We would recommend you talk to us about artwork specifications. Most print companies will insist on the following specifications;

The print file will need to be a print ready hi- res pdf file.
All images converted to CMYK with a minimum 300dpi resolution.
All fonts to be embedded or fonts converted to outlines.
A minimum of 3mm bleed is required on the document set up.
Other file types we accept are EPS, JPEG and TIFF

Feel free to talk to us about your artwork. We will be happy to assist you in making sure it meets the required specification.

Q: Where do I send my artwork and how do I get it to you?

A: We have an upload site you can upload the file to once you are ready. We will give you the log in details upon request.

Q: Do you deliver?

A: Yes, we do. Within the Howick and Botany area delivery is included in the cost. Depending on where you are based there may be an additional delivery fee. We will include the delivery costs in your quote so there are no horrible surprises when it comes to delivery time.

Q: Do you offer a graphic design service?

A: Yes, we do. We are only too happy to assist you with layout and design. Our design fees are $75 per hour ex GST. Our design service will take the stress out of having to concern yourself with what’s needed to print a good final result, leaving you to get on with what you do best.

Q: Can I choose what paper or stock I want?

A: Yes, you can. On our standard digital print items you have a choice of matt, silk or uncoated stock. If your requirement is a specialty stock we will quote you accordingly and decide the best method of print. Some stock options are better suited to offset print especially on larger quantity orders. We are happy to meet with you to discuss options as there are many stock options to choose from. We want to make sure you get exactly what you are looking for and we want to ensure a perfect final result.

Q: Are there any hidden costs?

A: We will always send you a formal quotation outlining all costs so there are no surprises after you approve the order. The prices on our website are a guideline only as there are many stock and print options to choose from. We encourage you to contact us for a formal quote.

Q: What do I do if I want to repeat a previous order?

A: For every print job we will assign a job number, which will be printed on your final invoice. If you would like a repeat order, contact us and quote the job number on your invoice. We keep all specifications and details on file including stock selection and quantities so we will know exactly what you had printed last time.

Q: What happens to my artwork after my job is printed?

A: We keep all artwork on file in digital file format for repeat orders and for archive purposes. We take all reasonable precautions to keep the artwork safe.

Order your digital or offset printing today – just give us a call